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Customer Service
At Mineralogie, we provide the highest level of service for our customers. We work to make your online shopping experience with us a positive one. We know that our policies concerning shipping, returns, privacy, and more are important to you. The sections below cover these areas and others. If this information does not answer all of your questions, please contact us with your question and we'll answer it for you promptly.

Shipping
We have a very straightforward shipping cost calculation of $7.25 per order, with free shipping on orders over $75.00.
Click here for our full shipping policy.

Authorization
All purchases are subject to bank authorization prior to processing. Only authorized purchases will be processed and shipped.

Payment Options
The following credit cards are accepted for payment: VISA, MasterCard and American Express. Mineralogiemakeup.com does not accept CODs, personal checks, money orders or credit cards with a billing address outside the United States.

Sales Tax
Mineralogie is required to charge an 8.25% sales tax to all orders being shipped to the state of Texas. By Texas state law, this tax must be calculated on the total of the order, including shipping charges. This amount will be calculated and added to your order after your shipping information has been provided, and is displayed on the Order Summary page, where you are asked for your credit/debit card information. Orders to any other state will not be charged sales tax.

Returns
Mineralogiemakeup.com will accept returns of unopened, undamaged products within three business days of receipt of order. Purchaser is responsible for contacting the Mineralogie Corporate Sales Department at 972.620.2818 or info@Mineralogiemakeup.com within three business days to state the reason for the return. Purchaser is responsible for shipping returned items to Mineralogiemakeup.com and if products are deemed unopened and unused, the purchaser's credit card account will be credited upon receipt of returned items.

Privacy
Mineralogie places a high priority on the privacy of our customers. We never sell your personal information. We only share necessary information to fill your orders.
Click here to see our complete privacy policy.

Secure Shopping
You have no worries while shopping online at Mineralogiemakeup.com, because we use the latest 128 bit SSL encryption technology. Every piece of information you transmit from our site, including your credit card number is encrypted and therefore cannot be viewed, intercepted, or altered.

With SSL encryption, only Mineralogiemakeup.com can receive and decode the information you submit as part of your order. To verify your secure connection, look at the bottom of your browser window after starting the checkout process. If you see a closed lock or an unbroken key (depending on your browser), then SSL is active and your connection is secure. You can also double-check by looking at the URL line of your browser. When accessing a secure server, the first characters of the site address will change from "http" to "https".

We ensure you that every transaction you make at Mineralogiemakeup.com is 100% safe and secure.

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